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How to Get Rid of Norton Security Scan

I was tired -- it was either very late or late or early and I absent mindedly clicked YES on a message that came with a notification that Java needed updating. The cursor arrow was even sitting right on the Yes box. This lack of vigilance on my part plonked Norton Security Scan onto my desktop. I didn't want it so I started the process of trying to remove it.

I tried Add/Remove on the Control Panel, and it came back. I tried the Uninstaller provided by the company, and nothing happened. I emailed asking for help, but NSS isn't even on the product list you must choose from to submit the request so I had to lie about what product I had to get their attention. I searched for an answer in the Google Pack forum and others, but found mostly teeth-grinding frustration at not being able to make this monster clear out.

Source: http://imageport.wordpress.com/category/general/

Finally I arrived at the website of the hero of this piece: Ask Dave Taylor . I now understand that the solution lies in removing Symantec files from C Drive and then emptying the trash after deleting NSS via the Control Panel. I followed Dave's instructions, except for the bit about going into the registry because ironically his link for how to first back up the registry returns me to a Symantec site, and I will not have anything to do with them again. It is with great satisfaction that I can say: NSS has left the building -- or at least my desktop.

PLEASE BEWARE -- NSS seems to piggy-back on a collection of other programs and services such as Google Pack, Java updates, Adobe Shockwave, and even some programs needed for some HP printers. The actual list is much longer I'm sure. Watch carefully for messages like this one:

 

Source: http://digitalwildwest.com/category/shockwave-player/

 

To Ask Dave & the person from whom these instructions originally came, David Rice-->

Source: http://www.myspace.com/liliusdey

AND to Symantec -- whose online instructions are not complete enough to help people like me get rid of their 'gatecrasher', and who told me when I wrote asking for some help that the file was probably damaged and then implied I ought to keep my computer running better with Windows Update -->

Source: http://stu-ath.livejournal.com/

QUESTION 1: When did Norton cross the line from being a company with a mission to help people and become the very sort of intrusion many of us want to prevent from getting into our computers?

 QUESTION 2: What are some other programs to which have you found NSS attached? We really should try to compile a 'hazmat style' list to warn others.  NQ

 

 

 

Comments (3)

Feb 01, 2009
D. Masters said...
The link to back up the registry doesn't go to a Symantec site. It goes to ERUNT
http://www.winxptutor.com/regback.htm
Feb 02, 2009
Sue Hellman said...
I just tried that link in 'Ask Dave Taylor' again and was redirected to Symantec> Backing up Windows registry. Once there, however, I am required me to install a Norton AutoFix Tool in order to proceed, and I will not do that. Dave Taylor seems to have condensed the original instructions from Dave Rice (linked from his name above the bubbles). David Rice gave 2 ways to handle the System Restore. One of them is ERUNT.

As I mentioned in paragraph 3, I stopped before going into the registry and I have not been troubled by Norton Anti-Virus since then. It may be lurking in the bowels of the machine somewhere, but it doesn't pop up and bother me any longer. Everything seems to work a little differently in IE. I use Firefox. Perhaps that accounts for the difference in the links?

I'm not an expert -- just passed on what I found elsewhere after looking for several hours. Sorry if it didn't work for you. -S
Oct 04, 2009
Jim Williams said...
Dave Taylor needs to update his copy of David Rice's instructions. The link to back up the registry does not go to a Symantec site on David Rice's page

http://pc1stop.com/PCHealth.html#norton

It goes to ERUNT.

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